Terms and conditions

Terms and conditions for Whiite, web customers. Whiite has the VAT Number: 26596300.


1. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. 


2. Prices and contracts

All prices are incl. 25% VAT, unless otherwise stated. Prices are only valid in EU, excl. Faroe Islands and Greenland. All contracts concluded in Danish.


3. General sale conditions

The stated price at the time of order is the applicable price.


5. Order confirmation

Whiite keeps the order confirmation after sending it to the customer.


6. Delivery time

All orders at Whiite are shipped within the same weekday (before 4. 00 PM). And is in most cases delivered between 3-7 weekdays in EU countries. 

No matter how much you buy, the delivering price is:

Denmark 30 DDK

Outside Denmark: 75 DDK

Delivering in Denmark: Postdanmark

Delivering outside Denmark: UPS

Delivering to: Denmark and all country Worldwide - except Africa, Noth Korea.


7. Payment methods

The possible payment methods are:

American Express

Terms and conditions



www.whiite.com is owned and run by HTM Group, CVR-no 26596300, Rosenvængets Allé 25, 1., 2100 København Ø, phone number +45 55564075, whiite@htmgroup.dk

These sales and delivery terms apply to all products purchased on www.whiite.com for delivery in Denmark, Norway, Greenland, the Faroe Islands and throughout Europe.


Checkout and payment

www.whiite.com is open 24 hours a day, which means you are able to shop almost anytime. However, due to maintenance we might have to close the shop temporarily every once in a while. You can only make a purchase when the shop is open and accessible.

In order to shop on www.whiite.com you must be 18 years or older and in possession of a valid payment card, which we accept in the online store. If you are under 18 years, you can still purchase from the shop, either by getting acceptance from a legal guardian or if you in other ways have a legal right to make a purchase.

You choose the products you wish to purchase and place them in “add to cart”. You are able to edit the content of your cart all the way up until the time of checkout, and you can continuously check the content as well as the prices for the products.

Any additional payment such as shipping and payment card fees will not be calculated and added until you are ready to pay.

When you are ready to place your order, you click “next” and enter your name, address, e-mail address, telephone number and type of payment and delivery

You can edit the content in your shopping cart up until you confirm your purchase by pressing “Checkout and payment”.  Hereafter your order continues to www.whiite.com.


Right of Withdrawal:

When you shop online at www.whiite.com, you have the right to withdraw from the contract within 14 days.

The withdrawal period will expire after 14 days from the day:

a) On which you acquire physical possession of the goods.

b) On which you acquire physical possession of the last good, in case of several products that has been ordered at the same time but delivered seperately.

 If the deadline expires on a holiday, Saturday, Grundlovsdag, Christmas Eve or New Years Eve the deadline will be extended till the following weekday


Impairment of return: If the product is not in the same condition, there will be an impairment.This applies to product:

1) using the product.

2) Damaging the product while holding responsibility for it. 

3) Removing hangtags from the products.

The products is then valued as a used product, or there will be deducted from the cost of repair of the product.



To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement - e.g. a letter by post or to the e-mail ara@htmgroup.dk. You may use the model withdrawal form, but it is not obligatory. You can find the model withdrawal enclosed with your goods and below.

Please send an email til ara@htmgroup.dk not later than 14 days after receiving the products.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal.

If you withdrawal from this contract, we shall reimburse to you all payment received from you, including the costs of delivery (with the expection of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. If you use the retur label from Whiite in the goods, the price is in Denmark 60 DKK, outside Denmark 75 DKK.

If you wish to withdraw from the contract, the product must be sent to:


Taageskovvej 18

4733 Tappernoje


Upon returning the products, you must make sure that they have been packed responsibly. The costumer holds the responsibility of the package until it is in our possession. Fot that same reason, it is important that you save your postal receipt as well as track and trace number.

The customer must pay the expenses, when returning products due to a cancellation.


Note! We do not accept packages sent by cash on delivery. 


Documentation for your purchase including return form

You must enclose a copy of the order confirmation or other documentation for your purchase. Furthermore we ask our customers to enclose a filled out return form. 


Liability for diminished value:

You are only liable for any diminished value of the goods resulting from the handling other than what is neccessary to establish the nature, characterististics and functioning of the goods. This means that you can lose the right to be reimburshed partially or totally. This can happen if the value of the product has been diminished due to:

-          Using the product

-          Damaging the product while holding responsibility for it

-          Handling the product in a way that was not necessary in order to conclude the nature of the products, features and the way they function

-          Not following the restrictions in the right of cancellation regarding sealing, type of product etc.

The product is then valued as a used product, or there will be deducted from the cost of repair of the product.


Claims – if the product has a defect

Your purchase is within the scope of the Danish Sales of Goods Act, including the rules of defect. Shopping at www.whiite.com, your purchase is covered by a 2-year guarantee/right to complain. This mean that you can either have your product repaired, replaced, get either your money back or a price reduction, depending on the specific situation.

This means that you either can have your product repaired, replaced, get your money back or reduction in price, depending on the specific situation.

Naturally, it is required that the claim is legitimate and that the defect has not occurred due to incorrect use of the product or other damaging behaviour.

You must complain within a “reasonable period of time”

You must make the claim within a “reasonable period of time” after you have discovered the product’s defect. A claim made within 2 month after the defect has been discovered is always a "reasonable period of time".

You can make the claim by contacting us via e-mail at whiite@htmgroup.dkor by telephone +45 55564075. Depending on the specific situation you will receive further instructions.

The product must be sent to:


Rosenvængets Allé 25, 1.

2100 København Ø


When returning the product, we ask you to inform, in as many details as possible, what the problem with the product is. Follow the instructions given by previous contact to our customer service – see contact information above.


We refund reasonable shipping costs regarding legitimate clains:

If the claim is legitimate, we will refund your shipping costs when returning the product to us. If the claim is not legitimate, you hold responsibility for all expenses for transport, including our shipping costs when returning the product after examination, just as well as we can charge an amount of up to 200 DKK for examining the product.

Remember that the product always must be sent in responsible packaging and remember to get a receipt when sending the package. You hold responsibility for the package/product until we receive it. Therefore it is important that you keep your postal receipt including information about shipping costs as well as track and trace number.

Note! We do not accept packages sent by cash on delivery etc.


Privacy policy: 

In order to shop online at www.whiite.com you need to inform the following as a minimum:

-          Name

-          Address

-          E-mail address

-          Telephone number/mobile phone number

We will make the registration of your personal data for the purpose of delivering the goods to you. 

This data will be registrated and saved by HTM group ApS along with information on which products you have purchased, for the following 5 years from the end of the financial year, the information is related to, in accordance with §10 of the Accountancy Act, and afterwards the information will be deleted.

If you created a login in order to conduct self service on the online store, your personal data including order information will not be deleted unless you request so.

When gathering information of a privat nature via Our website, we always make sure to have your explicit consent, thus ensuring that you as our consumer knows precisly what is gathering and why.

The CEO Signe Tholstrup and Head of e-Commerce Bettina Holme are the only ones whom has acces to the information that is registered when using the website.

The controller is Head of E-Commerce B. Holme

We do not keep our customer data encrypted

We do not transmit our customer data encrypted

The information will not be passed on or sold to a third party, unless it is happening in connection with a restructuring or a fully or partially sale of the company. A passing of this information in a situation like this will happen in accordance with the applicable Personal Data Act.

As customer it is possible for you to gain insight in our registration of data related to you, and you can oppose against a registration regarding the rules of this in the law about processing personal data and inquiry concerning this will happen to Head of Ecommerce Bettina H. via e-mail bho@htmgroup.dk

We do not register any personal information.

When you subscribe our newsletter, we will register your e-mail. The e-mail adress is not disclosed to other.


By using www.whiite.com you accept that we use cookies. A cookie is a small data file that is placed on your computer in order to keep track of what happens during your visit on our website and in order to recognize your computer for potential future visits. A cookie is not a program and does not contain any virus at all. You can delete a cookie in your browser, depending on what kind of program you have.


Necessary cookies
The contents of Whiite.com is stored and administrated using Magento. Magento uses cookies, which are used to recognize you, when you browse our webshop. We’re using a cookie script to determine if you’ve been informed about the webshop’s use of cookies.


Preference cookies
These cookies are used to ensure the optimal user experience on the webshop. Eg. for viewing YouTube-movies on Whiite.com. For this particular purpose YouTube are using cookies to determine which videos are shown, and how much of these videos you’ve viewed.


Operation and optimization cookies
These cookies are used for the operation of the webshop. For this purpose we’re using Google Analytics amongst others to analyse, how our visitors are using the webshop. The information about your usage of Whiite.com that the cookie collects are sent to and saved on Googles servers.


Marketing cookies – anonymous tracking across websites
These cookies are used to track the users cross-websites. This information could be used to show relevant marketing material to the user. Whiite.com is NOT using these cookies as of time being.

 Law and jurisdiction

Any products purchased on www.whiite.com are subjected to Danish law. Any potential disputes will be settled by the Danish courts.



If you have a complaint about your purchase please contact whiite@htmgroup.dk. If we fail to find a solution, you can file a complaint with Forbrugerklagenævnet at www.forbrug.dk if the conditions are fulfilled.



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